Return, Refund & Cancellation Policy
Returns & Exchanges
At Sava Skincare, customer satisfaction is our priority. Due to the nature of our handmade and herbal skincare products, we do not accept returns once a product is opened or used. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery with pictures of the product and packaging at [your email/contact details].
Refund Policy
- Refunds are only applicable for products that are damaged, defective, or incorrect upon delivery.
- Refunds will be processed once we verify the claim.
- Refunds will be issued to the original payment method and may take 5-7 business days to reflect in your account.
Cancellation Policy
- Orders can be canceled within 12 hours of placing them by contacting us at [your email/contact details].
- Once an order is processed and shipped, it cannot be canceled.
- If canceled within the allowed time frame, a full refund will be issued.
Privacy Policy
Introduction
At Sava Skincare, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We collect personal information such as:
- Name, email address, phone number, and shipping address when you place an order.
- Payment information (processed securely through third-party payment gateways).
- Website usage data (collected through cookies for analytics and marketing).
How We Use Your Information
- To process and fulfill your orders.
- To improve our website and customer service.
- To send promotional emails, only if you subscribe to our mailing list.
Sharing of Information
We do not sell or share your personal information with third parties except for:
- Payment processing through secure third-party services.
- Compliance with legal requirements.
Security
We take appropriate security measures to protect your data. However, no online transaction is 100% secure, and customers are encouraged to take necessary precautions.
Your Rights
- You may request to access, modify, or delete your personal data by contacting us at [your email/contact details].
- You can opt out of marketing emails at any time.
